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The Complaints Team had made multiple attempts to contact the casino regarding the casino caspero player’s delayed withdrawals but received no response. The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. Browse all bonuses offered by Caspero Casino, including their no deposit bonus offers and first deposit welcome bonuses. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
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The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests. The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino’s finance department.
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Player’s withdrawal is delayed due to verification issues.
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The player retained the option to reopen the complaint in the future if they wished to resume communication. However, due to a lack of response from the player, the complaint had been closed for the moment. He noted that no account verification had been requested despite using a welcome bonus. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. The table below shows the casino’s win and withdrawal limitations. To view the casino’s user reviews, navigate to the User reviews part of this page.
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